Cancellation & Refund Policy Effective Date: 23/12/2025

 

Canberra Glee Club programs are delivered as structured group experiences.

Enrolments secure a place within a fixed cohort and enable forward planning for staffing, venues, licensing, and resources. As such, the following policy applies.

 

1. Missed Sessions

No refunds, credits, or make-up sessions are provided for missed classes, rehearsals, or workshops for any reason, including but not limited to: illness or injury; school, work, or family commitments; public holidays; or scheduling conflicts. Canberra Glee Club does not offer private make-ups or alternative sessions for missed group activities.

 

2. Participant-Initiated Cancellation

Participants may cancel their enrolment with a minimum of 14 days’ written notice prior to the next scheduled session. Cancellation requests must be submitted in writing via email to info@canberravocaldevelopment.com.au. Where valid notice is provided, fees already paid beyond the notice period will be refunded or credited at Canberra Glee Club’s discretion. Fees covering sessions within the 14-day notice period remain payable and are non-refundable.

 

3. Late Cancellations & Withdrawals

Cancellations made with less than 14 days’ notice are not eligible for refunds or credits. Participants who withdraw partway through a program remain liable for fees incurred up to the effective cancellation date.

 

4. Canberra Glee Club-Initiated Changes

In the unlikely event Canberra Glee Club cancels a session or program. a make-up session, credit, or refund will be offered at Canberra Glee Club’s discretion. Canberra Glee Club reserves the right to adjust schedules, venues, or teaching staff where operationally required.

 

5. Acceptance of Policy

Enrolment in any Canberra Glee Club program constitutes acceptance of this Cancellation & Refund Policy. This policy applies consistently across all programs, workshops, and ensembles unless otherwise stated in writing.